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Mystery Audits & Operations Consulting
Our Experience and expertise in the industry gives us the niche to identify gaps in your business and help your team to bridge those gaps through proper guidance, we also help you team to maintain consistency in business continuity.
What we offer in the
Mystery Shopping
- Conduct audits by our experienced Industry experts
- A full dashboard of analytics and trends analysis of findings.
- Highlighted concern areas by location
- Details of how to tackle the findings and an action plan.
Mystery Visits
Our trained auditor with be sent at the particular store/showroom in order to evaluate the customer experience. The evaluation parameters can be Store Ambience, Staff Grooming, Product Knowledge, Communication Skills, Selling Skills, Cashier Interaction etc.
Mystery Calls
We train our auditors to evaluate the SOP’s and customer experience by calling at the location as per the client requirement.
Mystery Emails
we recruit an auditor to evaluate the response time and communication experience via email.
Brand Recommendation Audits
Our team evaluates here the brand recommendation when an auditor asks for a shirt at a multi brand outlet out of all the brands at the store.
Product Placement Audits
Our team checks the placement of the product at the store to assess the visibility of the brand.
Price Check Audits
Our team sends their trained auditor at the particular store/showroom in order to evaluate the price at which the product is being sold at the store and ensure that it is not being offered below the market price
Integrity Check Audits
Our team trains its auditors to perform an integrity check for a person/store in which issues of passing important leads and other malpractices can be highlighted.
Lead Management
Lead management is a set of methodologies, systems, and practices designed to generate new potential business clientele, generally operated through a variety of marketing campaigns or programs.
Mystery Audits
Are you looking for Mystery Audit
at your premises
Operations Consulting
We are all equipped to deliver operation consulting for your venture
We Offer to you are Mystery Audits Services for your restaurants
Audit to evaluate
- Restaurant Ambiance
- Opening and Closing Timings
- Menu correctness
- Staff grooming and behaviors
- Service standards & appropriateness
- Customer experience
- Staff attentiveness
- Food Quality
- Hygiene and sanitation
- Pricing of products
- Integrity of staff
- We will touch upon a variety of guest touchpoints, staffed positions and scenarios
- Understand exactly what guest delight-driving behaviors look and sound like
- Better understand how customers perceive your brand and how loyal they are to your brand/organization
- Discover if guests are receiving consistently superior service, and whether there are differences between locations or other geographic areas
- Align company-wide focus on improving guests’ experiences, resulting in higher return and customer spend rates
- Track progress over time and compare results against benchmarks to measure performance
- Evaluate the impact of new marketing and/or seasonal promotional material
- Identify company-wide gaps in training needs
- Ensure compliance with brand standards